Lotte Hotel Jeju

It is grand and pretty, with great pools for kids. My children enjoyed it. We booked a mountain view room for our parents and it’s very spacious. They hotel also arranged our ocean view suite to be beside our parents mountain view room which was great. The suite needless to say was spacious, spotless and looks really nice, esp when it overseas the pool, the ocean and the windmills. We stayed for 6Ns and it was great. Housekeeping was good. We also used the kids activity at level 4, they had drop off classes for kids above 4yo and I signed my three kids up for muffin baking class which they thoroughly enjoyed, the guide spoke English to them even though the class was predominantly in Korean, so they didn’t have issue following.

The best hotel I visited during my stay in Korea!!!! Hotel staff is exceptional. Food (breakfast) is amazing. Yes, you can find some other options outside, but breakfast & dinner are so valuable at the hotel. Aldo, the shuttle bus is so convenient. Every one is amazing at that hotel. Beds are amazing. The room is so convenient. So clean! Views are stunning !!! It made me keep using Lotte hotels.

The hotel was fantastic! The breakfast was amazing, and there were fabulous dining options at the bar to include an afternoon tea and special strawberry desserts. The heated pool was quite the luxury, especially in the winter. The ease of access to the other areas of the Jungmun resort and to the beach area was fantastic, and gave lots of options for walks and things to do. We were thrilled with our stay!

The staff was wonderful and helpful from beginning to end; from checkin to concierge to the staff members helping us with luggage -- everyone was very nice and attentive. We requested a specific Hello Kitty room and they were able to accommodate -- our kids loved it and so did we. Thank you very much! All the little details were super cute, from little slippers to matching Hello Kitty towels and hand soap. The room and entire hotel is very well thought out for families and kids. Our room didn't have sharp corners on the beds or tables and the bathroom even had a smaller and lower sink. Water pressure and heat for the shower or bath was also very nice. The property is large with 2 connected pools. The water was warm enough that it allowed our kids to swim in the evening on an overcast day and they have live music in the evenings at 7pm right next to it. Walking around on the resort grounds was very pleasant. They have landscaped pathways that made evening walks very peaceful. There was so much to do that our kids never got bored. There's a bowling alley, arcade room and large play gym that we visited a few times (these are added fees, but the additional fees were reasonable). On the 4th floor, there's a kids play room and art room that's free. We also loved the convenience of the location as it was right next to a shopping center with a 7Eleven and a few restaurants.

Nice, spacious, clean room. Friendly staff.